Returns & Exchanges
At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your NAS device or accessory is defective or does not meet your expectations, we provide a streamlined return process for a full refund or exchange.
Initiate Your Request
Contact our customer support team via the UGREEN NAS US portal with your order number and the serial number of your device to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the NAS unit in its original packaging, including all power adapters, ethernet cables, drive trays, and documentation to avoid any restocking fees.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the hardware condition and original accessories, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing