Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions.
What is the typical shipping time for a UGREEN NAS unit?
Orders are typically processed within 1-2 business days. Shipping within the United States generally takes 3-7 business days depending on your location and selected shipping method.
Does my UGREEN NAS come with hard drives included?
Most of our NAS models are sold as 'diskless' enclosures to allow users to choose their preferred HDD or SSD capacity. Please check the specific product listing to see if a bundle with drives is currently offered.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition within 30 days of delivery.
Are UGREEN NAS products covered by a warranty?
Yes, all UGREEN NAS devices come with a standard 2-year limited hardware warranty that covers manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I access technical support for my device?
You can reach our technical support team via the 'Contact Us' page on our website or by emailing [email protected] for assistance with setup, firmware updates, or troubleshooting.